These terms are an agreement between you and FortiGuardian Consulting, trading as Hven. By creating an account or using the service you accept them. Hven is intended for business use; you must be at least 18 and, if you use it on behalf of a company, authorised to accept these terms for it.
Hven checks how AI assistants answer the questions your customers ask about your market. It runs weekly checks, scores your visibility, shows which sources AI cites, and recommends actions. There is no tracking script, no plugin, and no code on your website.
Hven is in active early development. Features may change, be added, or be removed. The service is provided as is, without warranties of any kind, and without any uptime guarantee or service-level agreement.
You agree not to:
We may suspend or terminate accounts that break these rules.
Paid plans are monthly subscriptions, described on the pricing page. You can cancel at any time; cancelling stops future charges and your access runs to the end of the period you have paid for. We will give notice before changing prices.
You own your data. We process the business information you give us, and the public AI answers we collect about your market, solely to provide the service — as described in our Privacy Policy. If you delete your account or ask us to, we delete your data.
The Hven platform — its software, design, and branding — belongs to FortiGuardian Consulting. Your subscription grants a limited, non-exclusive, non-transferable licence to use it; you acquire no ownership rights.
To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, or consequential losses arising from your use of, or inability to use, the service. Nothing in these terms excludes liability that cannot be excluded by law.
Either of us may end this agreement at any time. We may suspend or terminate your account immediately for a material breach of these terms, fraudulent or illegal activity, or where the law requires it. On termination, your data is deleted as described in Section 7.
These terms are governed by the law of the United Kingdom. If a dispute arises, contact us first at info@hven.io and we will try to resolve it informally.
We may update these terms — including when the formal rewrite of this interim version completes. We will change the date at the top and, for material changes, notify you by email or in the app. Continued use after changes take effect means you accept them.
info@hven.io
FortiGuardian Consulting, United Kingdom