These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and FortiGuardian Consulting, trading as Hven ("Hven", "we", "us", or "our"), governing your access to and use of the Hven platform, website, APIs, and all related services (collectively, the "Services").
You accept these Terms in full by doing any of the following:
If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" refers to that entity. If you do not have such authority, you must not use the Services.
If you do not agree to these Terms in their entirety, you are not authorised to use the Services and must immediately cease all use and delete any Hven software or code installed on your systems.
You must be at least 18 years of age and capable of forming a binding legal contract to use the Services. By using Hven, you represent and warrant that you meet these requirements. The Services are intended for business use. If you are using Hven on behalf of a business, that business accepts these Terms.
Hven is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided personal data to us, please contact us at notify@hven.io.
Hven is a B2B SaaS visitor intelligence and AI engagement platform. The Service identifies anonymous website visitors, enriches them with intent and firmographic data, provides an AI chat assistant trained on your content, and offers analytics, automation flows, and promotional tools to help you convert website traffic into leads and customers.
To use Hven you must:
You are responsible for all activity that occurs under your account.
You agree not to use the Service to:
We reserve the right to terminate accounts that violate these restrictions without refund.
By installing the Hven tracking snippet on your website, you acknowledge and agree that:
You own your data. All content, visitor records, leads, knowledge sources, and other data you upload or generate through the Service remain yours. We process this data on your behalf as a data processor, strictly to provide the Service.
Upon account deletion or at your request, we will delete your data from our systems within 30 days, subject to any legal retention obligations.
The Hven platform, including its software, design, and branding, is owned by FortiGuardian Consulting and protected by intellectual property law. Your subscription grants you a limited, non-exclusive, non-transferable licence to use the Service. You do not acquire any ownership rights.
We aim to provide a reliable service and use commercially reasonable efforts to maintain uptime. However, we do not guarantee any specific uptime percentage. Planned maintenance and unexpected outages may occur. The Free plan is provided without any uptime SLA. Paid plans are covered by best-effort availability commitments; if you require a formal SLA, please contact notify@hven.io.
To the maximum extent permitted by applicable law, Hven and its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising from:
In no event shall Hven's total liability to you for all claims arising from these Terms or the Services exceed the greater of (a) the total amount you paid to Hven in the twelve months preceding the claim, or (b) £100 (one hundred pounds sterling).
Some jurisdictions do not allow the exclusion or limitation of liability for certain types of damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
You agree to indemnify and hold harmless Hven and FortiGuardian Consulting from any claims, losses, or damages arising from your use of the Service, your breach of these Terms, or your violation of any third-party rights.
Either party may terminate the agreement at any time. We may suspend or terminate your account immediately if:
On termination, your access to the Service will cease and your data will be deleted as described in Section 8.
These Terms are governed by and construed in accordance with the laws of Northern Ireland and the United Kingdom, without regard to conflict of law principles.
Any dispute arising from or relating to these Terms or the Services shall first be submitted to informal negotiation by contacting us at notify@hven.io. If the dispute cannot be resolved informally within 30 days, it shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.
If you are a consumer located in the European Union, you may also be entitled to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where reasonably practicable, notify you via email or a prominent notice within the Services.
Your continued use of the Services after any changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services immediately. We encourage you to review these Terms periodically.
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Hven regarding the Services and supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written, between the parties.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
For all enquiries including legal matters: notify@hven.io
FortiGuardian Consulting, Northern Ireland, United Kingdom